Shipping policy

RETAIL SHIPPING & DELIVERY POLICY

This Shipping Policy applies to all retail party supplies and custom products purchased from Tamayne’s Events.

Order Processing Time

  • Processing times vary by product type and are listed on each product page

  • Standard (non-custom) items typically process within 2 business days

  • Custom or made-to-order items require additional production time

Orders are processed Monday–Friday, excluding holidays.

Shipping Methods & Carriers

We ship orders using reputable carriers selected at checkout.

Available options may include:

  • Standard shipping

  • Expedited shipping

  • Local pickup (where available)

Shipping rates and delivery estimates are calculated at checkout.

Shipping Timeframes (Estimates Only)

Shipping timeframes are estimates and not guaranteed.
Delays caused by carriers, weather, customs, or peak seasons are outside of our control.

Tamayne’s Events is not responsible for carrier delays once an order has shipped.

Shipping Fees

  • Shipping fees are calculated at checkout

  • Original shipping charges are non-refundable

  • Customers are responsible for ensuring the correct shipping address is provided

Orders shipped to an incorrect address due to customer error are not eligible for refunds.

Custom Orders & Shipping

Custom and personalized items:

  • will be shipped after production is completed

  • Cannot be rushed unless explicitly stated

  • Are final sale once shipped

Please ensure all customization details are correct before placing your order.

Damaged or Lost Shipments

If your order arrives damaged:

  • Contact us within 24 hours of delivery

  • Provide clear photos of the item and packaging

If a package is marked as “delivered” by the carrier but not received:

  • Customers must file a claim with the carrier

  • Tamayne’s Events is not responsible for stolen packages after delivery

Local Pickup (If Applicable)

  • Customers will be notified when their order is ready for pickup

  • Pickup must occur within the communicated timeframe

  • Unclaimed orders may be cancelled without refund

 


RENTAL DELIVERY & PICKUP POLICY

This policy applies to all event rentals, including backdrops, chairs, tableware, linens, décor, and props.

All rentals are considered time-reserved services.

Rental Delivery Options

Rental delivery options may include:

  • Client pickup

  • Local delivery

  • Setup and breakdown (where offered)

Delivery availability and fees are displayed at checkout or communicated during booking.

Delivery Time Windows

  • Delivery times are scheduled within a delivery window, not a guaranteed exact time

  • Customers must ensure access to the venue during the agreed window

  • Missed delivery windows due to client or venue access issues are not refundable

Client Pickup Responsibilities

For pickup rentals:

  • Customers must arrive on time

  • Valid ID may be required

  • Items must be transported safely and securely

Tamayne’s Events is not responsible for damage caused during customer transport.

Rental Return & Pickup

  • Rental return time is specified at checkout or in your booking confirmation

  • Late returns are subject to additional daily fees

  • Failure to return rental items may result in full replacement charges

Delivery Conditions & Access

Customers are responsible for:

  • Providing accurate delivery addresses

  • Ensuring elevators, loading zones, and access points are available

  • Informing us of stairs, parking restrictions, or venue rules

Additional fees may apply for:

  • Stairs

  • Long carry distances

  • Difficult access

Weather & Force Majeure

Tamayne’s Events is not responsible for delays or inability to deliver caused by:

  • Severe weather

  • Road closures

  • Government restrictions

  • Acts of God or unforeseen circumstances

Rental fees remain non-refundable in these situations.

Responsibility During Rental Period

Customers assume full responsibility for rental items from:

  • Time of pickup or delivery
    until

  • Items are returned and inspected

Any damage, loss, or excessive cleaning may result in deductions from the security deposit.

Missed Pickup or Delivery

  • Missed pickup or delivery appointments are not eligible for refunds

  • Additional delivery or rescheduling fees may apply

 

📧 Email: support@tamaynesevents.ca 
📞 Phone: 289-201-4594